Master System ERP solution helps you to retain, reward and profit from customers by consolidating all current and historical data such as orders, invoices and pricing information. This information is linked to your financial and logistics systems.

Putting your customer first

The effective integration of internal processes will do a lot for your bottom line. By linking and extending those benefits to your customer-facing operations, Master System ERP solution CRM modules will help your company fly even higher.

Business processes supported:

Sales management

Customer and sales analysis
Identify your most important customers by viewing the sales performance of each sales representative or revenue per customer. Overview of current sales figures allows you to compare the results with last year’s sales figures, for immediate insight into trends in sales figures.

Quotations
Deliver accurate quotations with up to date information on pricing agreements, discounts, stock levels, delivery times, and previous quotations.

Order Processing
To keep your inventories low and your customers happy you need a flexible ordering system. Master System ERP solution provides direct insight into stocks during order entry. You can then allocate goods against current stock availability, to better meet customer expectations.

As the process develops, you can create and issue credit invoices and reminders, offer drop-shipments, and compare returns with fulfillments to avoid fraud.

Invoicing
Sophisticated invoice management allows the complete processing of sales invoices. This includes advanced payment conditions, pre-payment, and direct invoices for over the counter sales. You can also calculate and grant sales commission to employees and partners such as re-sellers.

 Service management

Customer insight
Acquiring customers is hard. Retain, reward and profit from them by leveraging every possible item of relevant data on a comprehensive digital customer card for each customer. All customer related activities and documentation are held on this card: transactions, pricing agreements, revenue per customer, quotations, invoices, payments outstanding, contracts, and service orders.

Service activities
Master System ERP solution allows for the registration of all products and services sold. But it also registers service orders initiated from incoming customer calls or maintenance contracts. Additionally, it defines and maintains hour items, sales and stock items, contracts, assets and serials and batch items. The result is a comprehensive tool for managing and controlling operational and functional services.

Result
Via problem identification, analysis of frequently serviced items and circumstances can be performed. This leads to better decisions based on accurate data.

 Taking CRM one step further

Silicon Valley Synergy
For more extensive CRM, Silicon Valley Synergy is the front office solution that seamlessly integrates with Master System, offering the advanced functionality necessary to perform functions such as opportunity management and marketing automation.